Scorpion Connect: More than Just a Chatbot
In a world where nearly everything is at our fingertips, establishing real and meaningful connections has become more challenging than ever.
We built Scorpion Connect to bridge the gap—to offer a way for any business with a website to create the type of connections that turn simple visitors into satisfied customers.
An initial connection is established when a person visits your website, but how can you make this connection matter? Scorpion Connect offers an experience that sets you apart from every other business:
It is always available.
It knows your business, inside and out.
It gives natural, helpful responses to visitors’ questions.
It’s ready to schedule appointments and take payments.
It even encourages visitors to take the next step.
While Scorpion Connect includes a powerful, AI-driven chat feature, it is so much more than a chatbot. It’s everything you need to connect with potential customers, all wrapped up in a single, easy-to-use bundle that can be added to any website.
Let’s take a closer look.
It Knows Your Business, Inside & Out
Connect leverages Scorpion’s decades of experience with thousands of local service businesses—combined with knowledge of your specific company—to provide the information, support, and reassurance your customers need to commit.
Your AI Chat assistant is fully customizable, so it not only displays your logo and colors but is trained on your business: your services and service area, whether you offer free estimates, weekend availability, your tagline, and so much more.
With this level of customization and understanding, AI Chat delivers a genuine experience that keeps the conversation flowing and helps website visitors feel comfortable enough to take the next step, whether that’s to provide their contact information, connect with a member of your team, or schedule an appointment.
At the same time, AI Chat gathers useful details to help qualify, prioritize, and nurture leads.
It Handles Scheduling, Even After Office Hours
Wouldn’t it be nice if someone didn’t need to man your phones 24/7 so you never missed after-hours scheduling requests? Scorpion Connect’s online scheduling feature allows customers to book or request time with you—straight from your website!
Even when everyone has gone home for the day, Connect is still working for you.
It Processes Fast, Secure Payments
Need to send an invoice while you’re out in the field? Want to make it easy for your technicians to take payments, no matter where they are? Connect has you covered.
Scorpion Connect offers access to a secure payments system that allows you to create and send invoices by email or text, accept payments on the go, and track every single payment—anywhere, anytime. You can even add a “Pay Now” button on your website!
Take the pain out of payments and watch invoices get paid faster than ever.
It Puts All Your Communication in One Place
Today’s customers don’t wait days (or sometimes, even hours) for responses before looking elsewhere for the help they need. Connect gives you access to the Scorpion Platform, where you can monitor and manage your contacts, communications, leads, and more—all in one place.
Get real-time texts, emails, call requests, social media messages, and appointment requests in one unified inbox with Scorpion Platform’s Communications Suite. Activate instant notifications so you never miss an opportunity to help a customer or book a job. Available on your computer or your mobile device, the Communications Suite speeds up your response time and easily organizes all your communications.
But that’s not all.
With a unified view of customer behavior and communications, Connect and the Communications Suite help you provide uniquely personalized support. You can see every interaction, internal notes about a customer’s needs and concerns, and even which marketing campaigns they originated from and which pages they visited.
A running feed of communication and pertinent details makes it easy to deliver a better experience to every single customer you interact with.
… And It Even Includes a Mobile App!
Take care of business and get important notifications—wherever you are—with the Scorpion mobile app. Powerful and easy to use, it puts everything you need at your fingertips.
Find out for yourself how Scorpion Connect can make a difference with our interactive demo or start your free trial today!